Refund Policy
Effective Date: June 27, 2025
At The Chapel Pantry, we appreciate your support through donations and merchandise purchases. This policy outlines our approach to refunds for both donations and merchandise sales.
Donations
General Donation Policy
Donations to The Chapel Pantry are generally considered final as they are tax-deductible charitable contributions that directly support our mission to serve food-insecure individuals and families in our community.
Donation Refund Circumstances
We may consider refund requests for donations in the following limited circumstances.
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Duplicate donations: If you accidentally made the same donation twice
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Technical errors: If a technical error resulted in an incorrect donation amount
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Unauthorized donations: If a donation was made without proper authorization
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Error in donation amount: If you made a significant error in the intended donation amount
Donation Refund Process
To request a donation refund:
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Contact us within 30 days of the donation date
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Provide your name, donation date, amount, and reason for the refund request
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Include any relevant documentation (receipt, bank statement, etc.)
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We will review your request and respond within 5-7 business days
Please Note: If a donation refund is processed, any tax receipt issued will be voided, and you should consult with your tax advisor regarding any tax implications.
Merchandise
We want you to be satisfied with your Chapel Pantry merchandise purchase.
Returns and Exchanges
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Return window: 30 days from purchase date
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Condition: Items must be unused, unwashed, and in original condition with tags attached
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Proof of purchase: Original receipt or proof of purchase required
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Return process: Contact us to initiate a return before sending items back
Refund Process for Merchandise
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Full refund: Available for items returned within 30 days in original condition
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Exchanges: Available for different sizes or items of equal value
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Refund method: Refunds will be issued to the original payment method
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Processing time: 5-10 business days after we receive the returned item
Non-Returnable Items
The following merchandise items cannot be returned:
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Items that have been worn, washed, or used
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Items purchased more than 30 days ago
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Items without original tags or in damaged condition (unless defective)
Defective or Damaged Items
If you receive defective or damaged merchandise:
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Contact us immediately upon receipt
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Provide photos of the defective or damaged item
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We will provide a full refund or replacement at no additional cost
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Return shipping will be covered by The Chapel Pantry
Shipping and Handling
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Original shipping costs are non-refundable unless the item was defective or we made an error
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Return shipping costs are the responsibility of the customer unless the item was defective or damaged
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We recommend using a trackable shipping method for returns
Contact Us
To request a refund, return merchandise, or ask questions about this policy:
The Chapel Pantry
2020 Laskin Road
Virginia Beach, VA 23454
Phone: (757) 428-6763
Email: thechapelpantry@gmail.com
Please include "Refund Request" or "Return Request" in your email subject line.
Policy Changes
We reserve the right to modify this refund policy at any time. Changes will be posted on our website with a new effective date. Your continued use of our services after any changes indicates your acceptance of the updated policy. All refund and return requests are subject to the terms outlined in this policy.